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Questions:
Why ALC?
What kind of Free Services
does ALC provide?
How do I contact ALC?
Which languages does ALC offer?
How fast is your turn around?
What about your costs?
Can ALC handle huge projects?
Does ALC have 7x24 Hour support?
Can we reach ALC during your
holiday?
Will your work be culturally
accurate?
What is your daily output?
How can ALC ensure the service
quality?
What are ALC's industry focuses?
Does ALC have total solutions
for Small and Medium Enterprises?
If we visit China, what can
you do for us?
Answers:
Q: Why ALC?
A: ALC is committed to the satisfaction of its clients.
We strive to provide a one-stop shopping experience
for you. Apart from translation and localization services,
we can also assist in your transportation and accommodation
needs in China. The following are some traits that
distinguish us from others:
Our motto is "committed to your satisfaction".
This is our undertaking to serve our clients faithfully,
and pay attention to details.
Our comprehensive "Customer care system"
helps to maintain high quality.
Our unique perspective is achieved via our core
philosophy of "customer care and co-development
through Alliance".
Team, Process, Philosophy, and Branding are the
four pillars that support our proprietary model.
IWe invite you to test our competence by sending us
a short article (about 200 words) for translation. We
are certain that we will not be asked to eat our words.
Q: What kind of Free Services does ALC
provide?
A: Our clients receive convenient Free Services to
do business in local markets. Such services includes
Chinese Business Card Design, Giving Chinese name,
information search, Business trip planning, Flights
booking etc. Please see "Free
Service" section for details.
Q: How do I contact ALC?
A: You can contact ALC by:
Calling our headquarters at +86-10-8368-2169
Sending an email to customer_care@allocalization.com
Meeting us online via Yahoo Message, MSN Message
or ICQ. These are shown on our contact page.
Calling our 7x24 hour support number +86-10-8617-9034
Q: Which languages does ALC offer?
A: ALC mainly handles following language pairs:
English 
Simplified Chinese
English
Traditional Chinese
English
Japanese
English
Korean
English
Thai
German
Simplified Chinese
German
Traditional Chinese
French
Simplified Chinese
French
Traditional Chinese
Russian
Simplified Chinese
Russian
Traditional Chinese
We can also handle other languages. If you are not
sure whether we can assist in your language combination,
please contact us.
Q: How fast is your turn around?
A: We are available for quick turn-around projects.
We try our best to fit your time frame requirements,
by burning the midnight oil if necessary.
Q: What about your costs?
A: We are very cost efficient. We reduce our costs
by streamlining our process with improvement of our
efficiency without sacrificing our quality.
Q: Can ALC handle huge projects?
A: Yes, ALC has following advantages in taking care
of huge projects:
ALC has a self-developed Process Management Suite
(PMS) that integrates all our best practices in localization
industry.
ALC has a large pool of resources with high flexibility.
Q: Does ALC have 7x24 Hour support?
A: Yes, ALC has a 7x24 Hour hot line to respond to
your call. This applies during holiday periods as
well.
Q: Can we reach ALC during your holiday?
A: Yes, ALC will arrange resource at our holidays.
All your requests coming from any time will be handled
properly.
Q: Will your work be culturally accurate?
A: Yes, ALC has a large pool of local and foreign
specialists; many of them are familiar with two or
more cultures.
Q: What is your daily output?
A: An average daily output for a medium sized project
team led by one project manager is about 6,000 words.
We can organize bigger teams to assist you in larger
projects.
Q: How can ALC ensure the service quality?
A: Our super quality is based on:
Our customer-oriented philosophy
Select ALC team members
Proven project process
Years of experience
Extensive knowledge base
Q: What are ALC's industry focuses?
A: We have accumulated comprehensive expertise in
localization to following industries:
Software & Hardware
Telecom
Automobile
Trade & Business
Mechanical
Chemical
Financial
Medical
And more...
Q: Does ALC have total solutions for Small and Medium
Enterprises?
A: Yes. For Small and Medium Enterprises (SME), ALC
can offer customized total solutions to fit you needs
of extending your business in regions that our business
covers.
Q: If we visit China, what can you do
for us?
A: ALC will do following for you when you visit China:
Offer all Free Services described in "Free
Service" section
Arrange accommodation
Book flights
Pick you up at airport
Find interpreters for you (if required)
Other reasonable requests
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